Winter Fizz Pack

Shipping & Returns Policy

We offer free shipping on orders over €100 within Germany, and we also ship throughout the EU. Please note that buyers are responsible for any local taxes associated with wine purchases from Germany. If you receive any incorrect items, we are happy to offer a replacement, provided you notify us within 7 days of delivery and include a photograph of the items received. Due to our strict protocol of provenance, we cannot accept returns or offer refunds for orders based on a change of mind. Our shipping day is Thursday, and you can expect delivery within 2-5 working days. A tracking number will be provided with each shipment, and it is the customer's responsibility to monitor their package. Please be aware that we cannot process claims for orders not received after 21 days from the order date.