Widerrufsrecht

 All sales are final. 

In the case of a faulty product, open a claim case within 24 hours of opening the bottle, you can contact us at info@sublime.wine. Please note that returns might need to be sent to the following address: Crow Courier (Sublime Wine), Markgrafenstrasse 67, 10969 Berlin

You can always contact us for any return question at info@sublime.wine. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as wine). Please get in touch if you have questions or concerns about your specific item. 
Unfortunately, we cannot accept returns on sale items or gift cards.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@sublime.wine.